5-minute setup · First briefing next Monday

How TastyReply works

From signup to your first operations briefing in under a week — without changing how anyone on your team works today.

Step 1 · 2 minutes

Connect your locations.

Sign in with the Google account that owns your Business Profiles. We request read-only access — we never post on your behalf, and you can revoke access in one click.

Optional sources (Yelp, TripAdvisor, OpenTable, Resy, UberEats, DoorDash, Grubhub) connect the same way and can be added any time.

Why read-only? Auto-replying makes Google nervous and customers can tell. We chose intelligence over automation deliberately.

app.tastyreply.com / setup
Connect a source
Google Business Profile
4 locations connected
Connected
Yelp for Business
Read-only access
UberEats Merchant
Optional
app.tastyreply.com / reviews / 8421
JM
Jenna M.★★☆☆☆ · Pearl St · Fri 8:42pm

"Food was great as always but we waited 40 minutes for our table even with a reservation. Host was apologetic but clearly overwhelmed. Won't be back on a Friday."

Wait time Staff overwhelm Food quality Friday · 8pm Pearl St
Step 2 · runs automatically

Every review, tagged.

As reviews come in, our AI categorizes each one across 8 operational dimensions, plus sentiment, location, day-of-week and time-of-day.

This is the work that nobody actually does manually — and it's what makes patterns visible that you'd otherwise miss until they show up in your monthly P&L.

  • Service speed — pace of service, kitchen times
  • Food quality — taste, freshness, portion, temp
  • Cleanliness — tables, restrooms, plating
  • Staff friendliness — host, server, manager interactions
  • Value — price-to-experience perception
  • Ambiance — noise, decor, comfort
  • Wait time — host queue, reservation honoring
  • Order accuracy — wrong items, missing items, modifications
Step 3 · every Monday at 8am

Your weekly operations briefing.

Here's an actual sample. The real one is in your inbox 3 minutes after you wake up Monday.

Weekly briefing — Monday, May 11
briefing@tastyreply.com → ops@yourchain.com
8:02 AM

This week across your 4 locations

May 5 – May 11 · 63 reviews · 4.4★ avg (−0.1 vs last week)

63
Reviews
4.4★
Avg rating
87%
Replied to

🔴 Watch list

Pearl St — wait time, weekend evenings. 5 of 17 reviews this week mentioned waiting 30+ min on Fri/Sat between 7–9pm. Same pattern last week (4 reviews). Avg rating at this location dropped from 4.6 → 4.3 over 30 days.
→ Suggested: review weekend host staffing & reservation pacing.
Marina — staff friendliness, weekday lunch. 3 reviews this week mentioned a server being "rushed" or "unhelpful," all between 11:30am–1pm. Marina is your newest location.
→ Suggested: lunch shadow shift with the GM this week.

🟢 Wins

Food quality mentions are up across all 4 locations (+18% vs last month). The new menu is landing.
Highland Ave hit 4.7★ this week — third week of improvement in a row.

📊 By location

LocationReviewsAvgΔTop issue
Pearl St174.3↓ 0.3Wait time (5)
Highland Ave144.7↑ 0.1
Marina214.2↓ 0.2Staff (3)
Eastside114.6
In the dashboard

For when the briefing makes you want to dig in.

🔥

Cross-location heatmap

See where issues concentrate by location, by day-of-week, by category — at a glance.

📈

Rating trends, weighted

Not just the average — change-over-time, weighted by recency and review volume.

🔍

Issue drill-down

Click any tag to see every review behind it, sorted by severity, date, or location.

Day-part patterns

Spot the Friday-night, Sunday-brunch and weekday-lunch problems separately.

💬

Reply assistance

Optional one-click reply drafts for when you do want to respond — never auto-posted.

🔔

Slack / email alerts

Get pinged on a 1-star, a sudden negative cluster, or a custom rule you define.

Get next Monday's briefing for free.

14 days, full access, no credit card. Disconnect any time — your data leaves with you.

Get early access